The “I’m Sorry” Dilemma, Disclosing & Remediating Unanticipated Outcomes in Healthcare

Wednesday, April 3 2019

Adverse outcomes and medical errors can be catastrophic events that require thoughtful and timely responses. This program helps participants (a) understand how communication styles and techniques can enhance or impede the disclosure process, and (b) implement a plan of action for disclosing unanticipated events to patients and families. Participants will have an opportunity to analyze disclosure case scenarios and identify disclosure risk-reduction strategies that they can implement in their practices.

Objectives:   

  1. Define an unanticipated outcome and differentiate between the types of situations that can lead to unanticipated outcomes

  2. Describe the current ethical standards for disclosing unanticipated outcomes in healthcare settings

  3. Explain the concept of the “second victim” of unanticipated outcomes and identify strategies to support second victims

  4. List the components of the “communication and resolution” approach to disclosure

  5. Identify the key steps in the disclosure process and who should participate

Accreditation statement:

MedPro Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. MedPro Group designates this live activity for a maximum of 2.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Now Available: Accredited Online Course - Quality Payment Program in 2018: Advanced APMs Web-Based Training Course — Revised

With Continuing Education Credit

A revised Quality Payment Program in 2018: Advanced APMs Web-Based Training Course is available through the MLN LMS.

Learn about:

  • Advanced Alternative Payment Models (APMs), including how to identify an Advanced APM and a CMS Advanced APM

  • How to participate in QPP via an Advanced APM

Participants will gain knowledge and insight on the program all while earning valuable continuing education credit. Keep checking back with us for updates on new courses. First time participants will need to register for the MLN Learning Management System. Once registered, you will be able to access additional courses without having to register. For information on how to login or find training, please visit our MLN Learning Management System FAQ sheet.

The Centers for Medicare & Medicaid Services designates this enduring material for a maximum of 0.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Credit for this course expires October 23, 2021. AMA PRA Category 1 Credit TM is a trademark of the American Medical Association

Accreditation Statements

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